Airlines still owe customers billions for canceled flights

As people get ready to travel for the holidays, now seems like a good time to remember that airlines have yet to refund $10 billion of customers' money from flights canceled due to COVID-19.

Instead of handing out refunds, airlines offered travel credit -- letting them pocket billions of dollars of customers' cash. People deserve their money back.

Tell the U.S. Department of Transportation (DOT) to help get people their money back -- and to keep airlines from deceptively steering consumers toward ticket vouchers when they have a right to a full refund.

We’re coming up on two years since the pandemic hit -- so why are travelers who canceled flights in early 2020 still waiting for their money back?

As COVID-19 continues to sicken thousands across the country, travel remains off the table for many who canceled their plans last year. That leaves many who were issued temporary vouchers with an impossible choice: either travel before they feel it’s safe or lose the money they’re rightfully entitled to.

Travelers who canceled their plans to protect public health shouldn’t lose out on their money for making the responsible decision. That’s why we have to call on DOT to ensure people get the refunds they deserve.

As for the airlines that are holding onto people’s cash, people are already fed up. Last fall, people filed a record 50,000 complaints to DOT after having been refused the refund they were rightly entitled to.

If we raise our voices together, DOT will hear us.

Will you speak up?